Job Position

Systems Administrator


The Systems Administrator is responsible for implementing, configuring and managing
technology solutions throughout the organization. The role requires both broad and deep
technology knowledge to support common customer business problems across the technology

Primary Responsibilities

  • Configure technology solutions according to best practices by analyzing technical
    requirements; articulating solution risks and barriers; recommending technical
    approaches; preparing time and cost estimates
  • Manage existing technology solutions to ensure appropriate optimal performance,
    availability, and patching
  • Analyze, log, track and resolve complex software/hardware issues pertaining to TCP/IP
    networks, printers, servers, and applications to meet business needs
  • Perform troubleshooting as required, as such, lead problem-solving efforts often
    involving outside vendors and other support personnel and/or organizations
  • Apply advanced technical knowledge to triage service tickets ensuring the appropriate
    priority and resources are assigned
  • Responsible for the development of current state documentation and knowledge base
    articles; Update documents regularly, and maintain accurate documentation on system
    performance and operational activities
  • Recommend best practices and implementation guidelines around technology solutions
  • Create functional-need scripts to ease and simplify administration
  • Adhere to and promote existing ITIL processes and standard procedures as documented
  • Document standard configurations for administered systems
  • Follow Change Management practices

Secondary Responsibilities

  • Assist in development of project plans, schedules and budgets
  • Perform user account management according to standards and practices established by
    the business
  • Execute sensitive data backup, restoration and discovery procedures
  • Implement recommended remediation from security and vulnerability audits
  • Maintain a solid understanding of emerging infrastructure technologies and trends
  • Act as an escalation point to assist in diagnosis and resolution of problems for
    technology solutions
  • Perform root cause analysis on problems and identify action items / recommendations to address issues

Required Qualifications

  • Bachelor’s degree in Computer Science or a related field. Appropriate additional experience
    beyond the minimum required experience may be substituted for education
  • Minimum of 3+ years of verifiable work experience in a systems administration or
    similar role
  • Extensive Experience managing Active Directory (create and deploy GPOs,
    user/computer groups, manage organization permissions strategies)
  • Experience creating and deploying PowerShell scripts and other scripting tools
  • Experience using and working with remote monitoring and management software
    solutions including scripting and automation
  • Experience with IOT Environments (Connecting & Securing)
  • Experience configuring and managing data recovery/disaster recovery systems
  • Cloud infrastructure (IaaS) experience (Azure or AWS)
  • Knowledge of network topology, firewalls, routers and wired/wireless infrastructures
  • Knowledge of network security and auditing best practices
  • Self-starter with strong initiative and proven ability to multi-task and adapt in a quick
    changing environment
  • Strong customer service/interpersonal skills
  • Excellent verbal and written communication skills
  • Exceptional troubleshooting and critical thinking skills
  • This position requires up to 10 percent travel annually
  • Must have a valid driver's license and auto insurance
  • Flexibility of schedule is required to meet the global needs of the business
  • Ability to participate in on-call
  • Physical ability to lift 50 pounds without injury

Preferred Qualifications

  • Technical certifications a plus (Example: A+, Network+, MCSE Cloud, MCP, CCNA, etc.)
  • Microsoft Office 365 and/or Azure administration
  • Experience with migrations from on-premises service to cloud services
  • Experience with Microsoft SharePoint administration

Position Type




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