The Coordinated Services Facilitator is responsible for supporting Tecology’s coordinated services, both proactive and reactive. This takes the form of meeting scheduling/facilitation, project tracking, documentation review, and acting as a liaison between the team and our clients when needed. To be successful, a candidate must have excellent written and oral communication skills and a strong desire to be collaborative with the team. This position reports directly to the Director of Coordinated Services.
Primary Responsibilities
- Manage low complexity projects as assigned by the Director of Coordinated Services
- Manage and facilitate project management work related to high complexity projects owned by a Project Manager
- Analyze and route proactive and reactive client requests to the appropriate resources
- Draft and review project documentation including statements of work, project plans, deliverables training materials, etc.
- Facilitate/coordinate meetings and manage detailed project plans
- Create project plans, draft timelines, and build budgets
- Report on progress and provide regular updates to Tecology and client management
- Act as a liaison between clients and staff
Secondary Responsibilities
- Assist with implementation of new processes/procedures
- Perform other duties as assigned by the Director of Coordinated Services
Required Qualifications
- Self-starter with strong initiative, proven ability to multi-task and adapt in a quick changing environment
- 2+ years project coordination experience
- Excellent oral and written communication skills; comfortable presenting to varied audiences
- Meticulous attention to detail and strong organization skills
- Ability to bridge the gap between the client and our team
- Ability to navigate complex interpersonal situations in a professional and gracious manner
- Ability to diagnose problems and follow through to resolution and closure of issues
Preferred Qualifications
- Technical/professional writing ability
- Prior experience in customer service or communications
- Experience participating in projects or other IT related activities
- Advanced Microsoft Office Suite knowledge/ability
Position Type
- Hourly