Job Position

Coordinated Services Facilitator


The Coordinated Services Facilitator is responsible for supporting Tecology’s coordinated services, both proactive and reactive. This takes the form of meeting scheduling/facilitation, project tracking, documentation review, and acting as a liaison between the team and our clients when needed. To be successful, a candidate must have excellent written and oral communication skills and a strong desire to be collaborative with the team. This position reports directly to the Director of Coordinated Services.

Primary Responsibilities

  • Manage low complexity projects as assigned by the Director of Coordinated Services
  • Manage and facilitate project management work related to high complexity projects owned by a Project Manager
  • Analyze and route proactive and reactive client requests to the appropriate resources
  • Draft and review project documentation including statements of work, project plans, deliverables training materials, etc.
  • Facilitate/coordinate meetings and manage detailed project plans
  • Create project plans, draft timelines, and build budgets
  • Report on progress and provide regular updates to Tecology and client management
  • Act as a liaison between clients and staff

Secondary Responsibilities

  • Assist with implementation of new processes/procedures
  • Perform other duties as assigned by the Director of Coordinated Services

Required Qualifications

  • Self-starter with strong initiative, proven ability to multi-task and adapt in a quick changing environment
  • 2+ years project coordination experience
  • Excellent oral and written communication skills; comfortable presenting to varied audiences
  • Meticulous attention to detail and strong organization skills
  • Ability to bridge the gap between the client and our team
  • Ability to navigate complex interpersonal situations in a professional and gracious manner
  • Ability to diagnose problems and follow through to resolution and closure of issues

Preferred Qualifications

  • Technical/professional writing ability
  • Prior experience in customer service or communications
  • Experience participating in projects or other IT related activities
  • Advanced Microsoft Office Suite knowledge/ability

Position Type

  • Hourly 



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